Returns & Refunds

Product Quality Guarantee

We understand that ordering wellness products online requires trust. Ozempicz.com guarantees the authenticity and quality of every item we ship.

1. Damaged or Incorrect Items
If your item arrives damaged, broken, or is not what you ordered, you must contact us within 7 days of delivery.

• Process: Email a photo of the damaged item, the packaging, and your order number to [Email Address].

• Resolution: We will immediately ship a replacement free of charge or issue a full refund. We may require a return of the damaged goods for insurance purposes.

2. Cold Chain Breach
If your cold-chain item (such as peptides or liquid HGH) arrives warm (ice packs melted and product warm to the touch), you are eligible for a replacement.

• Note: Simple melting of ice packs during shipping is normal; if the liquid inside the vial is warm, we will replace it.

3. Non-Returnable Items
Due to the nature of pharmaceutical and injectable products, and to ensure the safety of our supply chain, we cannot accept returns of unopened prescription medication or sterile liquids for “change of mind” purposes.

4. Refund Timeline
Once a refund is approved:

• Credit Card refunds take 5-10 business days to appear on your statement.

• Crypto/Bank transfers are processed within 48 hours.

5. Order Cancellation
You may cancel your order any time before it has been handed to the courier (usually within 12 hours of placing the order). Once tracking is issued, the order cannot be canceled.